1. Privacy Overview
Fortuixagent is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency trading platform.
2. Information We Collect
We collect personal information you provide during registration (name, email, phone, address), identity verification documents required by South African law, transaction data, and technical information about your device and usage patterns.
3. How We Use Your Information
Your information is used to provide trading services, comply with KYC and AML regulations, process transactions, provide customer support, improve our platform, and send important account notifications.
4. Information Sharing
We do not sell your personal information. We may share data with regulatory authorities as required by law, service providers who help operate our platform, and in cases of suspected fraud or security threats.
5. Data Security
We implement bank‑grade security measures including encryption, secure servers, regular security audits, two‑factor authentication, and strict access controls. Your funds and data are protected with industry‑leading security protocols.
6. Data Retention
We retain your personal information for as long as your account is active and as required by South African financial regulations. Some information may be retained longer for legal compliance, fraud prevention, and security purposes.
7. Your Privacy Rights
You have the right to access your personal information, request corrections, delete your account (subject to regulatory requirements), opt‑out of marketing communications, and request data portability where applicable.
8. Cookies and Tracking
We use cookies and similar technologies to improve your experience, remember your preferences, analyze usage patterns, and provide security features. You can control cookie settings through your browser.
9. International Transfers
Your data may be processed in countries outside South Africa where our service providers operate. We ensure appropriate safeguards are in place to protect your information during international transfers.
10. Policy Updates
We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notifications. Continued use of our services after updates indicates acceptance of the revised policy.
Privacy Questions?
If you have questions about this Privacy Policy or how we handle your data, please contact our Privacy Officer.